Case study /E-commerce Platform /Retail & E-commerce
Multi-Vendor eCommerce Solution
A connected multi-vendor commerce platform for managing sellers, products, purchases, payments, promotions, rewards, and customer experiences across web and mobile.
Project facts
- Client
- Flynbox
- Service
- UI/UX & Interaction Design / Product Design & Prototyping / Web Design & Development / Mobile Application Development
- Industry
- Retail & E-commerce
- Year
- 2022
- Duration
- 4 Months
- Platforms
- Web / iOS / Android / Admin Portal / Customer Portal / Vendor Portal / API
The project, in context.
FlynBox is a multi-vendor commerce platform designed to bring marketplace operations into one connected product. It provides dedicated experiences for customers, vendors, and administrators while supporting both physical and digital commerce workflows.
A connected marketplace experience
The product combines catalog discovery, vendor management, purchasing, payment flows, fulfilment, promotions, rewards, and account activity within a consistent interface. The system was structured so each audience receives the tools relevant to its role without fragmenting the underlying commerce data.
- Customer storefront and mobile shopping experience
- Vendor product, order, and performance management
- Administrative marketplace controls and reporting
- Shared APIs supporting web and mobile channels
The thinking that shaped the product.
02
The challenge
A multi-vendor marketplace must coordinate more than a standard online store. The platform needed to support independent sellers, a shared product catalogue, mixed product types, order processing, payment activity, promotions, and customer rewards while keeping administrative oversight clear.
The experience also needed to remain coherent across customer, vendor, and administrative interfaces, with a mobile channel that could use the same core commerce workflows.
03
Our solution
Basalt Dynamics designed and developed a modular commerce system with purpose-built customer, vendor, and administration experiences. Shared services connect the catalogue, orders, payments, promotions, and account activity so information stays consistent across the platform.
The interface architecture separates complex marketplace operations into focused workflows, while APIs provide a stable foundation for the web storefront and companion mobile application.
What we delivered
Focused capabilities shaped around the project’s users, goals and operating context.
Marketplace Operations
Central controls for vendors, catalogue activity, orders, payments, promotions, and platform configuration.
Vendor Workspace
A focused workspace where sellers can manage products, inventory, incoming orders, and marketplace activity.
Unified Product Catalogue
Structured support for organising and presenting physical and digital products across customer channels.
Order and Payment Workflows
Connected purchase, payment, fulfilment, and account flows designed around the marketplace lifecycle.
Promotions and Rewards
Flexible promotional, voucher, wallet, gifting, and reward experiences integrated into the customer journey.
Cross-Platform Experience
A consistent product language across the responsive storefront, mobile application, and operational portals.
06 / Project toolkit
Technology & platforms
Technologies
- laravel
- PHP
- Javascript
- Bootstrap
- MySQL
- REST API
- Flutter
Platforms
- Web
- iOS
- Android
- Admin Portal
- Customer Portal
- Vendor Portal
- API
Project outcomes
The final record of value created through the engagement.
Centralized Marketplace Control
Marketplace operations are organized within one administrative system instead of disconnected tools and workflows.
Consistent Customer Journey
Customers can move through discovery, purchasing, rewards, and account activity using one coherent product experience.
Extensible Commerce Foundation
The modular architecture supports additional vendors, catalogue categories, channels, and marketplace capabilities as requirements evolve.
